Frequently Asked Questions
Everything you need to know about your Recon Recovery order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days within the continental United States, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, visit our online Returns Portal and enter your order number and email address.
How should I care for my Recon Recovery apparel?
To maintain the longevity of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or ironing directly on printed graphics.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Afterpay.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.